Frequently Asked Questions

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Our team is here to help. If you have any other question that aren’t answered here, contact us.
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General

We are located at 1001 SW Broadway in the heart of downtown Portland, two blocks away from Pioneer Courthouse Square.

The Heathman Hotel has ten floors.

4 P.M.

Noon.

We try to accommodate late check-out requests when we can – late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart. We’ll do our best.

A credit card is required for all arriving reservations. Please note a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $100 per day).

If you cancel before 3:00 PM local time, and at least 24 hours before arrival, you can avoid a 1 night(s) cancellation penalty charge. Pre-paid, non-refundable rates are—surprise—not refundable, so we suggest against booking a non-refundable rate if you have reason to suspect your plans may change. Please refer to each rate’s booking policies on the reservation checkout screen.

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Accessibility

Designed to welcome every traveler, Heathman Hotel houses a variety of accessible guest rooms crafted to meet the needs of travelers who require mobility, hearing, and vision-accessible accommodations.

Learn more about our accessible rooms here. If you experience any difficulty in accessing The Heathman Hotel site, please do not hesitate to call us at 503.241.4100.

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Amenities

• Daily morning coffee station from 6 AM-9 AM
• Event calendar for weekly programming
• In-room coffee and tea featuring Stumptown Coffee & Smith Tea
• 24/7 fitness center featuring Peloton Bikes & Lululemon MIRROR
• Complimentary bike rentals
• $5 food & beverage credit
• In-room pet amenities and dog treats at the reception. Explore our pet amenities page.
• Farmer’s market-curated list of vendors for the local market
• Power banks and mobile device chargers on loan

Our fitness center is on our second floor and open 24 hours a day with room key access.

No, the Heathman does not have a pool.

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Guest Services

Heathman Hotel is pleased to offer valet services and additional services below:

• Unlimited in-and-out privileges from 6:00 AM to midnight unless otherwise requested.
• Tesla Charging stations

Note: The parking garage does not accommodate oversized vehicles.

If you have additional questions or special requests please contact guest services at (503) 241-4100 or [email protected].

From comfortable beds to curated welcome kits, we are dedicated to giving your fluffy friend a warm welcome at The Heathman Hotel. We pride ourselves on being one of the most dog-friendly hotels in Portland with our signature Pet Upgrade package. Upon request, with the $50 Pet Fee, we’ll provide you with a pet bed, bowls for food and water, and a list of local pet contacts for groomers, dog walkers, veterinarians, and more.

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. Laundry bags and forms can be found in your closet. Drop your laundry at the front desk by 9 a.m., and you’ll have it back by 6 p.m.

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Dining

You can reserve a table at The Tavern via Open Table or by calling 503-790-7752.

You can reserve a table at The Library by calling 503-790-7752.

Access our in-room dining menu and order by scanning the QR code in your room. Or, call The Tavern directly at 503-790-7752.

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Explore Portland

Just ask your Personal Concierge or visit our Portland Directory, we are happy to show you the best places to visit.

The Heathman is just under a mile away from Powell’s Books.

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Travel

The MAX light rail (red line) goes from the airport to the Pioneer Courthouse Square stop (a 45-minute ride, for $2.50); it’s then a four-minute walk to our property. Uber is another option ($22-28), or you’ll find cabs outside the baggage claim area (approx. $38-$50); it’s typically a 25-minute ride to the airport.